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Preview zone: How Google Cloud CRE helps SaaS companies prevent unanticipated failures

At Google, our Customer Reliability Engineering (CRE) teams work with customers to help implement Site Reliability Engineering (SRE) practices to continually attain their reliability goals. This work often includes defining objectives and implementing operational best practices like blameless postmortems or analyzing error budget spend. Following CRE practices is especially important when changes are made in the customer’s product. But what ...

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