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Monthly Archives: January 2017

SLOs, SLIs, SLAs, oh my – CRE life lessons

By AJ Ross and Adrian Hilton, Customer Reliability Engineers, and Dave Rensin, Director of Customer Reliability Engineering Last week on CRE life lessons, we discussed how to come up with a precise numerical target for system availability. We term this target the Service Level Objective (SLO) of our system. Any discussion we have in future about whether the system is ...

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